Frequently Asked Questions (FAQ)

Find answers to the most common questions about shopping with vibebazzar.com. Can’t find what you’re looking for? Contact us at [email protected].

Purchasing & Payment

How do I make a purchase?

  1. Browse our products and add items to your basket
  2. Click on the basket icon to review your selection
  3. Proceed to checkout and enter your delivery information
  4. Choose your preferred payment method
  5. Review and confirm your purchase
  6. You’ll receive a purchase confirmation email

What payment options do you accept?

We accept:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Maestro
  • Digital Wallets: PayPal, Apple Pay, Google Pay, Samsung Pay
  • Bank Transfers: SEPA and international transfers
  • Cash on Delivery: Available for domestic orders (£2.50 handling fee)
  • Buy Now, Pay Later: Klarna, Clearpay, PayPal Pay in 3

Is online payment secure?

Absolutely. We use:

  • 256-bit SSL encryption for all transactions
  • PCI DSS compliant payment processing
  • Secure payment gateways
  • Advanced fraud detection systems

Can I modify my purchase after placing it?

Before dispatch: Contact us immediately at [email protected] with your purchase reference. We’ll do our best to accommodate changes. After dispatch: Purchases cannot be modified once dispatched. You can return items following our return policy.

Why was my payment declined?

Common reasons include:

  • Insufficient funds
  • Incorrect card details
  • Bank security measures
  • International transaction restrictions

Try using a different payment method or contact your bank.

Shipping & Delivery

How long does delivery take?

  • Processing: 2-4 business days
  • Domestic delivery: 2-5 business days
  • International delivery: 5-14 business days
  • Express delivery: 1-2 business days (where available)

How can I track my purchase?

Once your purchase is dispatched, you’ll receive an email with:

  • Tracking reference
  • Carrier information
  • Direct link to track your package

You can also check your account dashboard for tracking information.

Do you deliver internationally?

Yes, we deliver to most countries worldwide. Delivery costs and timeframes vary by destination. International customers may be responsible for customs duties and taxes.

What if I’m not available for delivery?

Most carriers will:

  • Leave a delivery notice
  • Attempt delivery up to 3 times
  • Hold packages at local collection points
  • Provide options to reschedule delivery

My package shows as delivered but I haven’t received it. What should I do?

  1. Check around your delivery address
  2. Ask neighbors or building management
  3. Contact the delivery carrier
  4. If still not found, contact us within 72 hours at [email protected]

Returns & Exchanges

Can I return items?

Yes, we accept returns within 30 days of delivery. Items must be:

  • In original, unused condition
  • With all original packaging and tags
  • Free from damage or signs of wear

How do I return an item?

  1. Contact us at [email protected] with your purchase reference
  2. Explain the reason for return
  3. We’ll provide return authorization and instructions
  4. Send items to: LORD BANDIT LIMITED, 66 Lavender Hill, London SW11 5RQ, United Kingdom

Who pays for return delivery?

  • Our error (wrong/damaged item): We cover return delivery
  • Customer preference: Customer pays return delivery
  • Cash on Delivery: Return delivery costs deducted from refund

How long do refunds take?

  • Processing: 7-10 business days after we receive your return
  • Bank processing: 5-14 additional business days
  • Refund method: Original payment method used

Can I exchange an item?

We don’t offer direct exchanges. Please return the original item and place a new purchase for the replacement.

Products & Stock

Are your product images accurate?

We strive for accuracy, but colors and details may vary slightly due to:

  • Monitor display settings
  • Lighting conditions
  • Photography variations

Product descriptions provide the most accurate information.

Do you restock sold-out items?

Restocking depends on the product. Sign up for restock notifications or contact us at [email protected] to inquire about specific items.

Are your products genuine?

Yes, all products are 100% genuine. We source directly from manufacturers and authorized distributors.

Do you offer volume discounts?

Yes, we offer volume discounts for business customers and large purchases. Contact us at [email protected] for pricing information.

Account & Technical

Do I need an account to make a purchase?

No, you can checkout as a guest. However, creating an account allows you to:

  • Track purchases easily
  • Save favorite items
  • View purchase history
  • Receive exclusive offers

I forgot my password. How do I reset it?

  1. Go to the login page
  2. Click “Forgot Password”
  3. Enter your email address
  4. Check your email for reset instructions
  5. Follow the link to create a new password

How do I update my account information?

Log into your account and go to “Account Settings” to update:

  • Personal information
  • Delivery addresses
  • Payment methods
  • Communication preferences

Why can’t I access the website?

Try these solutions:

  • Clear your browser cache and cookies
  • Try a different browser
  • Check your internet connection
  • Disable ad blockers temporarily
  • Contact us if the problem persists

Customer Service

How can I contact customer service?

Email: [email protected]
Response time: We aim to respond within 24-48 hours
Business hours: Monday-Friday, 9:00 AM – 6:00 PM (GMT)

What information should I include when contacting support?

Please provide:

  • Your purchase reference (if applicable)
  • Detailed description of the issue
  • Photos (if relevant)
  • Your contact information

Do you have a phone number?

Currently, we provide support primarily through email at [email protected] for faster and more accurate assistance.

Policies & Legal

Where is your company located?

LORD BANDIT LIMITED
Address: 66 Lavender Hill, London SW11 5RQ, United Kingdom
Email: [email protected]

What are your business hours?

  • Processing Purchases: Monday-Friday, 9:00 AM – 6:00 PM (GMT)
  • Customer Service: Monday-Friday, 9:00 AM – 6:00 PM (GMT)
  • Weekend: Limited processing, customer service resumes Monday

Do you have a physical store?

We operate as an online-only retailer. All purchases are processed from our fulfillment center in London, United Kingdom.

Are you GDPR compliant?

Yes, we fully comply with GDPR regulations. See our Privacy Policy for details on how we collect, use, and protect your personal information.

Promotions & Discounts

How do I use a promotional code?

  1. Add items to your basket
  2. Proceed to checkout
  3. Enter your promotional code in the “Discount Code” field
  4. Click “Apply” to see the discount
  5. Complete your purchase

Can I use multiple promotional codes?

Generally, only one promotional code can be used per purchase unless specifically stated otherwise.

Why isn’t my promotional code working?

Check if the code:

  • Is spelled correctly
  • Hasn’t expired
  • Meets minimum purchase requirements
  • Applies to items in your basket
  • Is valid for your location

How do I sign up for newsletters and offers?

Subscribe to our newsletter at the bottom of our website or during checkout to receive:

  • Exclusive discounts
  • New product announcements
  • Sales notifications
  • Special member offers

Still have questions? Contact us at [email protected] and we’ll be happy to help!

This FAQ is updated regularly. For the most current information, please check our individual policy pages or contact our customer service team.