Overview

We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased from https://vibebazzar.com/.

Return Eligibility

Items Eligible for Return

  • Items must be returned within 30 days of delivery
  • Items must be in original, unused condition
  • Items must be in original packaging with all tags attached
  • Items must include all accessories and documentation

Items NOT Eligible for Return

  • Personalized or customized items
  • Perishable goods (food, flowers, etc.)
  • Digital products and downloads
  • Gift cards
  • Items marked as “Final Sale”
  • Intimate apparel and swimwear (for hygiene reasons)
  • Items damaged by misuse or normal wear

How to Initiate a Return

  1. Contact Us: Email us at [email protected] or use our contact form within 30 days of receiving your order
  2. Provide Information: Include your order number, item(s) you wish to return, and reason for return
  3. Receive Authorization: We’ll provide you with a Return Authorization Number (RMA) and return instructions
  4. Ship the Item: Package the item securely and ship it to the address provided

Return Process

Return Shipping

  • Customer Responsibility: Customers are responsible for return shipping costs unless the item was defective or we made an error
  • Recommended Shipping: Use a trackable shipping service and consider purchasing shipping insurance
  • Risk of Loss: Customer bears the risk of loss during return shipping

Processing Time

  • We will process your return within 5-7 business days after receiving the item
  • Refunds will be issued to the original payment method
  • Please allow 3-10 business days for the refund to appear in your account

Refund Options

Full Refund

  • Available for items returned in original condition within 30 days
  • Refund includes the purchase price minus original shipping costs
  • Return shipping costs are not refundable (unless item was defective)

Store Credit

  • Available as an alternative to refunds
  • Store credit never expires
  • Can be used for future purchases

Exchanges

  • Available for different sizes or colors of the same item
  • Subject to availability
  • We’ll cover shipping costs for exchanges due to our error

Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us immediately at [email protected]
  • Provide photos of the defective/damaged item
  • We’ll provide a prepaid return label
  • Full refund or replacement will be provided

Refund Method

  • Credit/Debit Cards: Refunds will be credited to the original card used for purchase
  • PayPal: Refunds will be sent to your PayPal account
  • Gift Cards: Refunds will be issued as store credit

Non-Refundable Fees

The following fees are non-refundable:

  • Original shipping and handling charges
  • Return shipping costs (unless item was defective)
  • Payment processing fees
  • Customs duties and taxes (for international orders)

International Returns

International Customers

  • Must contact us before returning items
  • Responsible for all return shipping costs and customs fees
  • Items must be declared at original purchase value
  • Processing may take additional time due to customs clearance

Warranty Items

For items covered under manufacturer warranty:

  • Contact the manufacturer directly for warranty claims
  • Keep all original packaging and documentation
  • Warranty terms vary by manufacturer and product

Cancelled Orders

Before Shipment

  • Orders can be cancelled free of charge before shipment
  • Full refund will be processed within 3-5 business days

After Shipment

  • Orders cannot be cancelled once shipped
  • Standard return policy applies

Contact Information

For questions about returns or refunds:

  • Email: [email protected]
  • Phone: +44 7411506193
  • Address: LORD BANDIT LIMITED, 66 Lavender Hill, London SW11 5RQ, United Kingdom
  • VAT Number: 13896368
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM GMT

Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of https://vibebazzar.com/ after changes constitutes acceptance of the new policy.

Legal Compliance

This policy complies with applicable consumer protection laws. In case of conflict between this policy and local laws, local laws will prevail.

This policy is designed to be fair to both our customers and our business. If you have any questions or concerns, please don’t hesitate to contact us.