General Questions

What is Vibe Bazzar?

Vibe Bazzar is your online destination for [insert product categories – e.g., fashion, lifestyle, electronics, etc.]. We’re committed to providing high-quality products at competitive prices with exceptional customer service. Our mission is to bring you the latest trends and essentials for your lifestyle.

Who operates Vibe Bazzar?

Vibe Bazzar is operated by LORD BANDIT LIMITED, a UK-registered company based in London. We’re a legitimate business with full VAT registration and compliance with UK consumer protection laws.

How can I contact customer service?

  • Email: [email protected]
  • Phone: +44 7411506193
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM GMT
  • Response Time: Within 24 hours for emails, immediate for phone calls during business hours

Are you a legitimate business?

Yes, we are a fully registered UK company:

  • Company: LORD BANDIT LIMITED
  • Address: 66 Lavender Hill, London SW11 5RQ, United Kingdom
  • VAT Number: 13896368
  • Website: https://vibebazzar.com/

Ordering and Payment

How do I place an order?

  1. Browse our products and add items to your cart
  2. Click “Checkout” when ready to purchase
  3. Enter your delivery and billing information
  4. Select your preferred payment method
  5. Review your order and click “Place Order”
  6. You’ll receive an order confirmation email

What payment methods do you accept?

We accept all major payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Maestro
  • Digital Wallets: PayPal, Apple Pay, Google Pay
  • Bank Transfers: For orders over £100
  • Buy Now, Pay Later: Klarna, Clearpay (subject to approval)

Is it safe to shop on your website?

Absolutely! We use industry-standard security measures:

  • SSL encryption for all transactions
  • PCI DSS compliant payment processing
  • Secure checkout process
  • No storage of payment card details on our servers

Can I modify or cancel my order?

Before dispatch:

  • Orders can be modified or cancelled free of charge
  • Contact us immediately at [email protected]
  • Changes subject to stock availability

After dispatch:

  • Orders cannot be cancelled once shipped
  • You can return items following our standard return policy
  • Full refund available for unworn/unused items

Why was my payment declined?

Common reasons for payment decline:

  • Insufficient funds in your account
  • Incorrect card details entered
  • Card expired or blocked by your bank
  • International transaction restrictions
  • Suspected fraud protection triggered

What to do: Contact your bank or try an alternative payment method.

Shipping and Delivery

Where do you ship?

  • UK: All postcodes including Highlands and Islands
  • International: Most countries worldwide (restrictions apply)
  • Exclusions: Some countries may be restricted due to shipping regulations

How much does shipping cost?

UK Shipping:

  • Standard (2-5 days): £3.95 (Free on orders over £50)
  • Express (1-2 days): £7.95
  • Next Day: £12.95 (order by 2 PM)

International Shipping:

  • Europe: From £8.95
  • Rest of World: From £15.95
  • Duties/Taxes: Customer’s responsibility

How long does delivery take?

UK Delivery:

  • Standard: 2-5 business days
  • Express: 1-2 business days
  • Next Day: Order by 2 PM Monday-Thursday

International Delivery:

  • Europe: 5-10 business days
  • North America: 7-15 business days
  • Rest of World: 10-21 business days

How can I track my order?

  1. Order confirmation email contains tracking information once shipped
  2. Account dashboard shows real-time order status
  3. Carrier website for detailed tracking updates
  4. Contact us for tracking assistance

What if I’m not home for delivery?

Delivery options depend on carrier:

  • Royal Mail: Collection card left for Post Office pickup
  • DPD: Automatic redelivery scheduled
  • Hermes/Evri: Safe place delivery or neighbor option
  • You can: Leave delivery instructions or arrange redelivery

Returns and Refunds

What is your return policy?

  • Return window: 30 days from delivery
  • Condition: Items must be unused, in original packaging
  • Process: Email [email protected] with order number
  • Refund: Full refund to original payment method
  • Return shipping: Customer pays (unless item defective)

What items cannot be returned?

  • Personalized or customized items
  • Underwear and swimwear (hygiene reasons)
  • Perishable goods
  • Digital downloads
  • Items marked as “Final Sale”
  • Items damaged by misuse

How do I return an item?

  1. Contact us within 30 days at [email protected]
  2. Include order number and reason for return
  3. Receive Return Authorization Number (RMA)
  4. Pack item securely in original packaging
  5. Ship to provided address with tracking

How long do refunds take?

Processing times:

  • Refund approval: 5-7 business days after we receive return
  • Credit/Debit cards: 3-10 business days
  • PayPal: 1-3 business days
  • Bank transfers: 3-5 business days

What if I received a defective item?

  • Contact us immediately at [email protected]
  • Include photos of the defective item
  • We provide prepaid return label
  • Choose full refund or replacement
  • No cost to you for defective items

Account and Website

Do I need to create an account?

Account benefits:

  • Faster checkout process
  • Order history and tracking
  • Saved addresses and payment methods
  • Exclusive offers and early access
  • Easy returns and exchanges

Guest checkout is also available if you prefer not to create an account.

I forgot my password. How do I reset it?

  1. Go to the login page
  2. Click “Forgot Password”
  3. Enter your email address
  4. Check your email for reset instructions
  5. Follow the link to create a new password

How do I update my account information?

  1. Log into your account
  2. Go to “Account Settings” or “My Profile”
  3. Update your information
  4. Save changes
  5. Confirmation email will be sent for email changes

Why can’t I access my account?

Common issues:

  • Incorrect email or password
  • Account temporarily locked (too many failed attempts)
  • Browser cookies disabled
  • Email address changed

Solution: Try password reset or contact us at [email protected]

Product Information

Are product images accurate?

We strive for accuracy, but please note:

  • Colors may vary slightly due to monitor settings
  • Sizes may vary by brand and style
  • Check product descriptions for detailed specifications
  • Contact us if you need specific measurements

How do I know what size to order?

  • Size guides available on each product page
  • Measurement charts provided where applicable
  • Customer reviews often mention sizing
  • Contact us for specific sizing advice

Are your products authentic?

Yes, all products are:

  • Sourced directly from manufacturers or authorized distributors
  • Authentic and genuine merchandise
  • Covered by applicable warranties
  • Quality checked before dispatch

Do you offer product warranties?

  • Manufacturer warranties apply where provided
  • Defective items covered by our return policy
  • Warranty claims should be directed to manufacturer
  • We assist with warranty claim processes

Technical Issues

The website isn’t working properly. What should I do?

Try these steps:

  1. Clear browser cache and cookies
  2. Try a different browser or device
  3. Check your internet connection
  4. Disable browser extensions temporarily
  5. Contact us if problems persist

I’m having trouble at checkout. What can I do?

Common solutions:

  • Ensure all required fields are completed
  • Check card details are entered correctly
  • Try a different payment method
  • Clear browser cache and try again
  • Contact us for assistance

Why am I not receiving emails from you?

Check these:

  • Spam/junk folder for our emails
  • Email filters that might block our messages
  • Correct email address in your account
  • Add [email protected] to your safe sender list

Promotions and Discounts

How do I use a discount code?

  1. Add items to your cart
  2. Proceed to checkout
  3. Enter discount code in the “Promo Code” field
  4. Click “Apply” to see discount reflected
  5. Complete your purchase

Can I use multiple discount codes?

  • Only one discount code per order
  • Some promotions cannot be combined
  • Automatic discounts may apply separately
  • Contact us if you have questions about specific offers

Why isn’t my discount code working?

Common reasons:

  • Code has expired
  • Minimum order value not met
  • Excluded items in cart
  • Code already used (one-time use)
  • Code entered incorrectly

How do I stay updated on sales and promotions?

  • Subscribe to our newsletter
  • Follow us on social media
  • Check our website regularly
  • Enable account notifications
  • Download our mobile app (if available)

International Customers

Do you ship internationally?

Yes, we ship to most countries worldwide. Some restrictions apply based on local regulations and shipping capabilities.

Will I have to pay customs duties?

International customers may be charged:

  • Import duties and taxes
  • Customs handling fees
  • VAT (where applicable)
  • These charges are customer’s responsibility

How are customs values declared?

  • Items declared at full purchase value
  • Accurate descriptions provided
  • All documentation completed properly
  • We cannot mark items as “gifts” or undervalue

What if my package is held at customs?

  • Normal process for international shipments
  • Documentation may be required from you
  • Additional fees may apply
  • Contact your local customs office for assistance

Business and Wholesale

Do you offer wholesale prices?

For bulk orders and wholesale inquiries:

  • Minimum order quantities apply
  • Special pricing available for qualifying businesses
  • Contact us at [email protected] with your requirements
  • Account setup required for wholesale customers

Can I get a VAT invoice?

  • VAT invoices provided for all UK business customers
  • Include your VAT number at checkout
  • Invoice sent via email after order completion
  • Contact us if you need a duplicate invoice

Privacy and Security

How do you protect my personal information?

We take privacy seriously:

  • Secure data encryption for all transactions
  • Limited data collection – only what’s necessary
  • No data selling to third parties
  • GDPR compliant data handling
  • Regular security audits and updates

What cookies do you use?

  • Essential cookies for website functionality
  • Analytics cookies to improve user experience
  • Marketing cookies for personalized advertising (with consent)
  • Manage preferences through cookie settings

How can I delete my account?

  1. Contact us at [email protected]
  2. Request account deletion
  3. Verify your identity
  4. Account and data deleted within 30 days
  5. Some data may be retained for legal compliance

Still Have Questions?

Contact Our Customer Service Team

We’re here to help!

  • Email: [email protected]
  • Phone: +44 7411506193
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM GMT
  • Response Time: Within 24 hours

Visit Our Help Center

  • Order tracking and management
  • Return and exchange process
  • Account support
  • Technical assistance

Company Information: LORD BANDIT LIMITED
66 Lavender Hill, London SW11 5RQ, United Kingdom
VAT Number: 13896368

We’re committed to providing excellent customer service and making your shopping experience as smooth as possible. Don’t hesitate to reach out if you need any assistance!