Complaints & Refunds

At Vibebazzar.com, we strive to deliver exceptional products and service. If you encounter any problems with your purchase, we’re dedicated to making it right through our comprehensive resolution process.

Issue Categories

Damaged Upon Arrival If your product arrives damaged, please reach out to us immediately at [email protected] including:

• Order reference number
• High-quality photos of both the damaged product and its packaging
• Detailed explanation of the damage observed

Incorrect Item Delivered Should you receive the wrong product, contact us within 72 hours of delivery providing:

• Order reference number
• Photos of the actual item received
• Comparison details between what was ordered and what arrived

Incomplete Orders For orders with missing components, please notify us within 10 days of delivery with:

• Order reference number
• Complete list of missing products
• Photos of received items (for partial deliveries)

Manufacturing Defects If you discover a product defect, contact us within 21 days of delivery with:

• Order reference number
• Clear photos or video demonstrating the defect
• Detailed description of the manufacturing issue

Resolution Process

Step 1: Initial Contact Send your concern details and supporting evidence to [email protected].

Step 2: Assessment Our customer care team will evaluate your case within 3 business days and provide you with resolution options.

Step 3: Solution Implementation Based on your specific situation, we may provide:

• Complete refund
• Product replacement
• Partial credit
• Store voucher for future purchases

Refund Guidelines

Refund Qualifications

• Products damaged during shipping
• Incorrect items shipped
• Manufacturing defects
• Pre-shipment order cancellations
• Approved returns (refer to our Return Policy)

Processing Timeline

• Refunds are initiated within 7-10 business days following approval
• Credits are applied to your original payment method
• Financial institution processing varies (typically 5-14 business days)

Refund Coverage

• Complete refunds for damaged, incorrect, or defective merchandise
• Shipping fee refunds when the error is attributable to Vibebazzar.com
• Return shipping reimbursement for defective or damaged items

Required Documentation

To expedite your claim, please include:

• Order reference number (available in your purchase confirmation)
• High-resolution photos clearly showing the issue
• Comprehensive description of the problem encountered
• Your current contact details

Our Service Promise

We guarantee to:

• Acknowledge all claims within 3 business days
• Provide shipment tracking for replacement items
• Maintain regular communication throughout the resolution process
• Handle all cases with fairness and efficiency

Special Situations

Transit Damage If your package appears damaged upon delivery:

1. Photograph the package before opening
2. Document all visible damage
3. Contact us immediately at [email protected]

Missing Deliveries If tracking shows delivered but you haven’t received your package:

1. Check with neighbors and building reception
2. Contact the shipping company directly
3. If unresolved within 72 hours, reach out to us for support

Contact Details

For all product issues and refund inquiries: Email: [email protected]

Customer Service Hours: Monday – Friday, 9 AM – 6 PM EST

Important Guidelines

• All claims must be submitted within the specified time limits
• Supporting documentation is required for all claims
• We may request additional information to process your case
• False or fraudulent claims will be rejected
• This policy complements your consumer rights under applicable law

This product issues and refund policy is current as of your purchase date. Vibebazzar.com may update this policy periodically. Please review this page for the latest terms and conditions.